Terms of Service

AgentBoard - AI Agent Analytics Dashboard

Effective Date: February 2025 | Last Updated: February 2025

1. Acceptance of Terms

By creating an account, accessing, or using AgentBoard (the "Service," "App," or "Platform"), operated by MoroboLLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Your use of the Service constitutes your acceptance of these Terms. We reserve the right to modify these Terms at any time. Continued use after modifications constitutes acceptance of the updated Terms.

2. Eligibility

To use AgentBoard, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract
  • Not be barred from using the Service under applicable law
  • Provide accurate, complete, and current registration information

If you are using the Service on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Description of Service

AgentBoard is a software-as-a-service (SaaS) platform that provides:

  • Dashboard analytics for AI voice agent performance
  • Metrics visualization and reporting for AI agencies and their clients
  • Integration with third-party AI platforms (including but not limited to Retell AI, Vapi, Synthflow, and custom systems)
  • Client invitation and access management
  • PDF report generation

The Service is a data visualization and reporting tool only. We do not provide AI voice agent services, make calls on your behalf, or guarantee the accuracy of data received from third-party platforms.

4. Account Registration and Security

4.1 Account Creation

You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

4.2 Account Security

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Termination by User

You may terminate your account at any time by contacting us at support@morobo.org. Termination does not entitle you to any refund of fees paid.

5. Subscription and Payment

5.1 Subscription Plans

The Service is offered through various subscription tiers (Free, Starter, Pro, Agency) with different features and limitations. Current pricing and features are displayed in the App.

5.2 Payment Terms

  • Paid subscriptions are billed in advance on a recurring basis (monthly or annually)
  • All fees are non-refundable except as required by applicable law or as expressly stated in these Terms
  • We use third-party payment processors (including RevenueCat, Apple, and Google); your payment is subject to their terms
  • You authorize us to charge your payment method for all fees when due

5.3 Price Changes

We reserve the right to change subscription prices at any time. Price changes will be communicated to you with at least 30 days' notice. Continued use after the price change takes effect constitutes acceptance.

5.4 Failure to Pay

If payment fails, we may suspend or terminate your access to the Service. You remain responsible for any unpaid amounts.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for business purposes related to managing and visualizing AI agent performance data.

6.2 Prohibited Conduct

You agree NOT to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Violate any applicable data protection or privacy laws
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Use any automated means (bots, scrapers, etc.) to access the Service without our express written permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Share your account credentials with third parties
  • Resell, sublicense, or redistribute the Service without our written consent
  • Attempt to circumvent any rate limiting, security measures, or access controls

7. User Data and Content

7.1 Your Data

You retain ownership of all data you provide or upload to the Service ("User Data"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to use, process, and display your User Data solely to provide and improve the Service.

7.2 Data Accuracy

You are solely responsible for ensuring that:

  • You have the right to provide any data you input or connect to the Service
  • Your User Data complies with all applicable laws and regulations
  • Any personal data you provide about third parties (e.g., your clients) is collected and shared with appropriate consent

7.3 Third-Party Data

The Service displays data received from third-party AI platforms (Retell, Vapi, etc.). We do not control, verify, or guarantee the accuracy, completeness, or reliability of this data. You acknowledge that such data may contain errors or omissions.

8. Third-Party Services and Integrations

8.1 Third-Party Platforms

The Service integrates with third-party AI platforms and services, including but not limited to:

  • Retell AI
  • Vapi
  • Synthflow
  • Custom webhook providers
  • Supabase (infrastructure)
  • RevenueCat (payments)
  • Apple App Store / Google Play Store

8.2 Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the practices, content, or availability of third-party services.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, logos, trademarks, and underlying technology, is and remains the exclusive property of MoroboLLC and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY: We do not warrant that the Service is fit for any particular purpose or of merchantable quality.
  • FITNESS FOR A PARTICULAR PURPOSE: We do not warrant that the Service will meet your specific requirements.
  • ACCURACY: We do not warrant the accuracy, completeness, or reliability of any data, content, or information provided through the Service.
  • AVAILABILITY: We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MOROBOLLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, business, or anticipated savings
  • Loss of data or data corruption
  • Loss of goodwill or reputation
  • Any damages arising from your use or inability to use the Service

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  • The total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, OR
  • One hundred U.S. dollars ($100)

12. Indemnification

You agree to defend, indemnify, and hold harmless MoroboLLC, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any User Data you provide or transmit through the Service
  • Any claims by your clients, customers, or end users

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at support@morobo.org and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Texas, or at another mutually agreed location.

13.3 Class Action Waiver

YOU AND MOROBOLLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

15. Termination

15.1 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Request by law enforcement or government agency

15.2 Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • We may delete your account and User Data (subject to legal retention requirements)
  • All provisions that should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability

16. Modifications to Service and Terms

16.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

16.2 Terms Modifications

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the App and/or sending you an email. Your continued use of the Service after changes take effect constitutes acceptance.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and MoroboLLC regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

If you have any questions about these Terms, please contact us:

BY USING AGENTBOARD, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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