Privacy Policy

AgentBoard - AI Agent Analytics Dashboard

Effective Date: February 2025 | Last Updated: February 2025

1. Introduction

MoroboLLC ("Company," "we," "us," or "our") operates AgentBoard (the "Service," "App," or "Platform"), a software-as-a-service dashboard for AI voice agent analytics.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. This policy applies to all users of the Service, including agency administrators and their invited clients.

By using AgentBoard, you consent to the data practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect information that you provide directly, information collected automatically, and information from third-party integrations.

2.1 Information You Provide Directly

Account Information:

  • Email address
  • Password (stored in encrypted/hashed form)
  • Business/agency name
  • Profile information

Client Information:

  • Names of clients you add to the platform
  • Client email addresses (if provided)
  • Client-specific settings and configurations

Payment Information:

  • Billing name and address
  • Payment method details (processed and stored by our payment processors: RevenueCat, Apple, Google; we do not store full payment card numbers)

2.2 Information Collected Automatically

Usage Data:

  • Features accessed and actions taken within the App
  • Date and time of access
  • Time spent on pages/screens
  • Click patterns and navigation paths

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • IP address

2.3 Information from Third-Party Integrations

AI Agent Platform Data:

When you connect third-party AI agent platforms (such as Retell AI, Vapi, Synthflow, or custom systems) to AgentBoard, we receive and process data sent via webhooks, which may include:

  • Call metadata (call ID, timestamps, duration)
  • Call outcomes (answered, voicemail, transferred, etc.)
  • Call transcripts
  • Sentiment analysis results
  • Lead and appointment indicators
  • Cost/usage metrics
  • Custom fields and metadata

Important: We receive this data from third-party platforms. The collection and transmission of this data to us is governed by your agreement with those platforms. You are responsible for ensuring you have appropriate rights and consents to share this data with AgentBoard.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Provide and Maintain the Service

  • Create and manage your account
  • Process transactions and billing
  • Display AI agent analytics and metrics
  • Generate reports and visualizations
  • Enable client access and sharing

3.2 Improve and Develop the Service

  • Analyze usage patterns to improve features
  • Identify and fix bugs and technical issues
  • Develop new features and services
  • Conduct research and analytics

3.3 Communicate with You

  • Send service-related notifications (account updates, security alerts)
  • Respond to support requests
  • Send important updates about Terms or Privacy Policy changes
  • With your consent, send marketing communications (you may opt out at any time)

3.4 Security and Fraud Prevention

  • Detect, prevent, and address fraud, abuse, and security issues
  • Enforce our Terms of Service
  • Protect the rights, property, and safety of users and the public

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Supabase: Database hosting and backend infrastructure
  • RevenueCat: Subscription and payment management
  • Apple App Store / Google Play Store: App distribution and payment processing
  • Analytics providers: Usage analytics (anonymized/aggregated where possible)
  • Cloud hosting providers: Infrastructure and storage

Service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We only use third-party providers that publicly commit to privacy and security protections comparable to industry standards, and we require appropriate contractual/data-processing safeguards where applicable.

4.2 Client Access

If you are an agency, your designated clients can access their specific analytics data through the Service. You control which clients have access and what data they can see.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to:

  • Court orders, subpoenas, or legal process
  • Requests from law enforcement or government agencies
  • To protect our rights, property, or safety
  • To protect the rights, property, or safety of others

5. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide the Service
  • Required to fulfill the purposes described in this Privacy Policy
  • Required by law (e.g., for tax, legal, or regulatory purposes)

When your account is terminated, we will delete or anonymize your personal data within 90 days, except as required for legal or legitimate business purposes.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Secure authentication mechanisms
  • Access controls and role-based permissions
  • Regular security assessments
  • Secure development practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

7.1 Rights for All Users

All users may:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to certain exceptions)
  • Portability: Request a copy of your data in a portable format
  • Withdraw Consent: Where processing is based on consent, withdraw your consent at any time
  • Opt-Out of Marketing: Unsubscribe from marketing communications

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights:

  • Right to Know: The categories and specific pieces of personal information we collect
  • Right to Delete: Request deletion of personal information we have collected
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell your personal information.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@morobo.org
  • Subject Line: "Privacy Rights Request"

We will respond to your request within the timeframe required by applicable law (typically 30-45 days).

8. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. Third-Party Services

The Service integrates with and contains links to third-party services, including:

  • AI agent platforms (Retell, Vapi, Synthflow)
  • Payment processors (RevenueCat, Apple, Google)
  • Infrastructure providers (Supabase)

These third-party services have their own privacy policies. We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will provide notice through the App or by email
  • Continued use of the Service after changes take effect constitutes acceptance

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BY USING AGENTBOARD, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.

← Back to AgentBoard

Support | Terms of Service | Contact